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International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, Vol XXXV, Part B6. Istanbul 2004 
  
Graduates of Training programs *P2' and *P3' in the NL, for 
instance, will be evaluated on the success of preparing and 
executing Training programmes ‘P4’, *P5' and ‘P6’ in ESA. 
The graduates of the training Program 'P8', training 
supervisors, will be evaluated on their capability in manage 
training the various activities in ESA. 
Furthermore graduates of Training programmes ‘P4’and 'P5' 
will be evaluated on their ability to improve performance in 
day-to-day activities after completing the training. The 
successful implementation of the outcome of these case studies, 
Program 'P7', in the various sectors in ESA is also a measure 
for the relevancy of these training programs for the good 
functioning of ESA. 
Criteria will be set to evaluate the success of each individual 
staff in performing such an assignment. This task requires the 
collection of data on performance over a long period of time. 
The Program ‘P8’ is focusing on collecting such data, in order 
to monitor and evaluate the total impact of the project. 
Some of the workshops in Program 'P1' for senior staff will be 
dedicated to discuss these issues and to agree on the criteria to 
evaluate the impact of the TMS/ESA Project on the 
performance of ESA. 
5. LESSONS LEARNED FOR BOTH ITC AND 
ESA 
Many national mapping agencies, similar to ESA, are busy 
assessing their capabilities from a business perspective; this 
include the identification of performance problems and 
improvement goals. Several developing plans were introduced 
for change, with focus on the effective use of IT. In this pursuit 
they can benefit from modern concepts applied in other 
industries such as Business Process Redesign (BPR), modeling 
of processes and testing performance, Workflow Management 
(WFM), Total Quality Management (TQM), etc. the objective 
is to achieve dramatic improvements in critical contemporary 
measures of performance, such as quality, service diversity and 
speed. Such development must be complemented with an 
effective capacity building program (and the associate 
training). 
The main emphasis for training in these organizations for long 
time was focusing on the use of digital mapping technology. In 
most of cases, however, such type of training makes no specific 
reference to issues related to the management and optimization of 
technical mapping and cadastre operations, the management and 
dissemination of geo-information and the optimum use of 
technology from business perspective. 
The development of the capabilities of managers and supervisors is 
now recognized as the most important problem, in order to achieve 
sustainability of the modernization program and to ensure the 
effective use of the investments made. The required training in most 
cases, however, is beyond the scope and the capacity of the standard 
training and education programs in developing countries: 
consequently, international cooperation is required to develop and 
support the execution of such specialized training. 
The approach followed and the training programs provided by the 
TMS/ESA Project present an appropriate example of international 
cooperation for institutional support and capacity building to 
improve performance and the quality of services in mapping 
organizations. 
The TMS/ESA Project has also several consequences at ITC, as 
many changes had been introduced in several education programs at 
ITC to introduce concepts of information management, the 
management of technical operations and workflows, quality of 
services and the control of performance. 
6. REFERENCES: 
ESA (1995),’The General Survey Authority’s Strategic Plan’. 
Egyptian Survey Authority, Orman, Giza, Egypt. 
M. Mossaad Ibrahim and Richard Groot, * The Modernization of the 
Egyptian Survey Authority: its vision, achievements and lessons 
learned', the Commonwealth mapping Congress, Cambridge 2000 . 
Groot R and van der Molen P. (2000). Report on the Workshop on 
Capacity Building in Land Administration for Developing 
Countries. International Institute for Aerospace Survey and Earth 
Sciences, ITC, Enschede12- 15 Nov 2000. 
Radwan, M.M., *TMS/ESA Project, Progress Reports, 1999 — 2003, 
and Technical Reports on the development of case studies and 
research activities that are relevant to performance improvement and 
reengineering of map production and cadastre services in ESA”. 
Radwan M, Morales J, Onchaga R 2001, ‘A modeling approach for 
supporting operations management and re-design options in 
geoinformation production *, Research project , OEEPE Publication, 
2001. 
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