3.3.3 Implementation Phase The consolidation of program and
capability are only the beginning of the technology transfer
process. Unless these elements are embodied in a proactive and
self-sustainingapplications environment little operational technology
transfer can be anticipated.
Demonstration It is essential that the promise of technology,
infrastructure and capability translate into physical demonstrations
relevant to perceived needs. These demonstrations must also be
sensitive to the issues of technology availability and acceptability
addressed below, as well as to the cultural aspects of the specific
applications environment. This local sensitivity is a strong feature
of successful programs. (He et al, 1991)
Application While the Geomatics literature boasts literally
thousands of demonstrations, it has been observed (Failloux, 1989)
that very few of these have been translated into operational
applications. Weakness or absence of linkages between technology
development, applications and problem-related needs and a parallel
imbalance in technology vs applications funding have been
common and seemingly unavoidable characteristics of remote
sensing programs in developed and developing nations alike.
Integration For many years remote sensing applications were
simply explorations of but one technology applied to natural
resource problems. Recently, with heightened awareness and new
technology capabilities, the need to integrate remote sensing with
other technologies as well as with existing mapping and
management systems has been addressed more frequently.
Domestic R&D The development of an independent R&D capacity
is essential to sustain the processes at work during the
implementation phase of technology transfer. This capacity may not
and perhaps should not be fully independent of outside influences
or contacts. However, sufficient indigenous capacity must exist to
ensure that trends in research are responsive to domestic needs,
priorities and conditions. This has been a particularly important
thrust of the International Development Research Centre (IDRC)
program in remote sensing. (Valantin, 1991).
4. RISK MANAGEMENT
Technology Doesn't Transfer Itself
Early in the development and demonstration of most technologies,
the obvious potential benefits of its application seem evident and
compelling to all - except those who might employ the technology
as a tool. In remote sensing the level of resistance to innovation
from traditional resource management disciplines was severely
underestimated during the 1970s and much of the first half of the
1980s. Applications which may have seemed self-evident to the
technologists and repeated demonstrations which have appeared
definitive have often failed to overcome resistance to change.
Experience has demonstrated that beyond careful program
development, structuring and management; successful technology
transfer will require deliberate efforts to earn the confidence of
potential adopters. Simply showcasing the specifications and
potential performance of the new tools has proven consistently
insufficient. (Plourde, et al, 1983; Dobbins et al, 1983; Ryerson et
al, 1983; Ryerson and Arnason, 1981).
These efforts must approach the question of resistance to change
from the adopters' perspective.
The technology transfer strategy must address the following
questions:
-How do we RECOGNIZE resistance to innovation or change?
-What is the relationship between RESISTANCE and RISK?
-What are the SOURCES OF RISK?
-How can we MODEL technology risk?
-How can we MANAGE technology risk?
These questions are dealt with in the second component of the
technology transfer model described here.
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4.1 Resistance to Chan
Resistance to change must be recognized for what it is - one of the
natural human and organizational reactions to the "threat" or the
"promise" of change. Resistance is not necessarily an indicator of
fundamental flaws in technology. It is clear, however, that the sources
of such resistance must be identified and understood if technology in
capable hands is to attract greater confidence and acceptance.
Resistance to technology can be characterized as a measure of the
variance between science and technologies assessment of and
response to societal needs; and human perceptions of the validity and
value of that response (UNESCO, 1981).
Inertia and Momentum Bodies at rest tend to stay at rest - Inertia.
Bodies in motion tend to remain in motion - Momentum. Both of these
concepts of physics provide useful analogies for the human and
organizational reaction to change. At both levels, change can threaten
relationships and methods of operation which appear from the inside
to be stable and successful. The old adage "If it isn't broken, don't fix
it" is often the principle of choice. This is so, even though that this
choice may breed complacency and false confidence, particularly in
a rapidly evolving and increasingly demanding environment of change.
We are now moving from an era when product failure was of more
concern than obsolescence, to one in which obsolescence is much
more likely to precede product failure. This has understandably
presented individuals and organizations with fundamental challenges
to traditional decision making with regard to technological change and
innovation.
Inertia and momentum remain the most persistent sources of
resistance to new technology. There is little that the technology
transfer program can do in isolation from a broader awareness of this
problem at the national level. Nonetheless, identification and
quantification of inertia and momentum as sources of resistance to
change can provide specific, valuable information relevant to all
aspects of program planning from technology development to
technology transfer.
Authority Acquiring or developing the authority to implement or
encourage technology change in organizations is influenced by factors
such as policy, mandate and management support. These are outlined
above as elements of a technology transfer program. Without clear
evidence of empowerment, authority over remote sensing will either be
in dispute or will be exercised with severely constrained vigour.
Elitism From its inception in the 1960s remote sensing has suffered to
varying degrees from charges of elitism. It must be acknowledged as
well that elitism has been promoted from within as well as being a
product of biased perception from outside the technology. Perhaps the
most visible and most widely recognized result of elitism in the
technological establishment has come to be termed “technology push”.
Faced with frustration over what is seen as resistance to innovation,
the technology establishment has often resorted to promotion of
technology as a benefit in its own right quite apart from application.
The reasoning being that in the presence of high technology,
applications will be encouraged to evolve more quickly than they
would in a more technology-limited environment. While there is some
empirical justification for this view, the simple presence of ever more
sophisticated technology has not generally been rewarded with
equivalent growth in applications or technology transfer. Indeed, in
some cases, it has fostered an anti-technology reaction from the user.
Assessing and Managing Risk Research in such varied areas as
theories of innovation and negotiation (Neirenberg, 1968) have long
recognized that real CHANGE takes place only as a response to
recognition of NEED. The assessment of need is influenced at least as
much in terms of RISK as it is in terms of benefit. If risk can be
equated with resistance to change or innovation, then assessment of
risk must be a fundamental strategy of any technology transfer
program or effort.
A strategy to manage risk must consider the following basic elements:
-Identifying the sources of risk
-Understanding the risks from the adopter's perspective
-Taking action to control and reduce risk, both real and perceived.